Table of Contents

Comfort Setup Integration Guide

Overview

This document describes how the Marketplace Comfort function automatically configures your system to communicate with the Dutch customs system. The function configures all required message types and communication channels for processing Comfort messages. Use this document as a reference when implementing or auditing your Comfort integration.

Prerequisites

  • EORI number: Your unique European customs registration number
  • 3PL DataHub license: Active license for the DataHub
  • Access to Boltrics system with integration configuration permissions
  • Understanding of Comfort message types

Table of Contents

  1. InitializeComfort Function
  2. Message Types
  3. Error Handling

Configuration Process

1. InitializeComfort Function

The Marketplace "Comfort Integration" function automatically performs the following steps to configure your system:

Step 1: System Check

  • Verifies that your 3PL DataHub is correctly configured
  • Checks that all required components are available
  • Stops with an error message if something is missing

Step 2: Register Company Data

  • Takes your EORI number from your request
  • Links this to your company profile in the DataHub

Step 3: Set Up Communication Channel

  • Generates a secure connection with Comfort
  • Creates a unique URL for your organization

Step 4: Configure Message Types

The function automatically sets up 3 different message types for communication with Comfort.

2. Message Types

The InitializeComfort function configures the following message types:

1. SND-COMFORT

Purpose: Send outgoing messages directly to Comfort.

Configuration:

  • EORI number is automatically set as sender
  • Direct sending of messages

2. SND-COMFORT-SCHED

Purpose: Send outgoing messages in batch to Comfort.

Configuration:

  • EORI number is automatically set as sender
  • Scheduled batch sending of messages

3. RCV-COMFORT

Purpose: Receive incoming messages from Comfort.

Configuration:

  • Automatic receipt and processing of Comfort messages

Result After Setup

After completion of the InitializeComfort function:

Ready to use: Your system can immediately process and receive AGS Comfort messages.

3. Error Handling

Possible Error Messages

"Setup not found"

  • Cause: The 3PL DataHub is not yet correctly configured
  • Solution: Check your 3PL DataHub configuration and ensure all required components are installed

"External Value already exists"

  • Cause: Your EORI number is already in use or already registered in the system
  • Solution: Verify your EORI number with customs or check if it has been set up previously

Troubleshooting

  1. Check 3PL DataHub Configuration

    • Verify that the DataHub license is active
    • Check that all required modules are installed
    • Ensure the DataHub is correctly connected to your system

  2. Verify EORI Number

    • Check if the EORI number is correct with customs
    • Ensure the EORI number is valid and not already in use
    • Check for duplicate registrations

Summary

Key Points for Comfort Setup:

  • ✅ Marketplace function automatically configures all required message types
  • ✅ Three message types are configured: SND-COMFORT, SND-COMFORT-SCHED, and RCV-COMFORT
  • ✅ EORI number is automatically linked to all outgoing messages
  • ✅ System is ready to use immediately after setup for Comfort communication
  • ✅ Secure connection and unique URL are automatically generated
  • ✅ Error messages provide clear indication of configuration issues
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