Call Stack

Purpose

If an error is shown in Business Central or 3PL Dynamics, we advice to include the call stack in your ticket. This helps the support team to resolve your issue faster.

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How to Use

Depending on the proces the call stack can be retrieved as follows:

• Standard Error Message:

  1. Click 'Share details' on the error message.
  2. Select 'Copy error details'.
  3. Paste the copied details into your ticket.

• Scanner Errors:

  1. Go to the 'Scan Sessions' page in Business Central.
  2. Find the relevant user and time.
  3. Click 'View Call Stack' to see and copy the error details.

• Job Queue Log Entries, DI Entries, Status Event Entries:

  1. Open the relevant log or entry list.
  2. Click 'Show Error' or 'Show Error Call Stack'.
  3. Use 'Share details' > 'Copy error details' if available.

• Last Known Error:

  1. Click the question mark icon (Help) in Business Central.
  2. Go to 'Help & Support'.
  3. Click 'View the last known error' and copy the details.

For more details and screenshots, see the full guide: Microsoft Learn: Share error details

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Tips and Limitations

Tip

Always include the call stack in your ticket if you see an error message. This helps support diagnose and solve your issue faster.