Table of Contents

Get ready to receive a new Business Central update

If you're a new customer, we recommend reading our introductory article first: Updates Within Boltrics: How Does It Work?
For existing customers, feel free to dive into the details of the upcoming update below.

Introduction

In a time of rapid technological advancement, it's essential that your software keeps pace. At Boltrics, we work continuously to provide you with the best performance and tools to meet current demands. Regular updates are key to ensuring your system remains up to date. This article outlines what to expect in the upcoming update and how to manage the process.

Important
  • This article covers general information relevant to each update.
  • For specific details related to your environment, select your platform type, go to the 'Upgrade' category, and view the latest release wave.

What's new

You can find information on the latest updates in several places, depending on what you need:

  • What's new on our Learn page

    Explore detailed information about newly developed functionalities.

  • LMS365

    LMS365 offers insights on implementing new or updated features. Here, you'll find guidance on how each feature works and instructions for setting it up.

  • Release Notes

    Release notes detail all changes between your old and new environments, including bug fixes and new features in the Boltrics solution.

How can I change my update date?

In the Microsoft Cloud, you can schedule your update by selecting the week, time, and day that work best for you. Updates can be scheduled every four weeks, effective in the next cycle. If your chosen time slot is full, you may need to select an alternative.

Note

If you have a managing partner, please contact them to adjust the schedule.

To set your update schedule:

  1. Log into your Business Central environment.
  2. Search for 'Boltrics Customer List.'
  3. Locate and select your customer name(s).
  4. Click 'Change Upgrade Window.'
  5. Adjust the following settings:
    • Time Window: Follow the guide in the 'How to change the update window' link for assistance.
    • Update Week: Choose the week you'd prefer for the update, especially useful if you manage multiple sites.
    • Update Day: Select the day you'd like for the update.
  6. After making changes, click 'OK' to save your preferences for the next release cycle.

Canceling Your Update

Microsoft Cloud customers can cancel one update every 8 weeks, as shown in the 'Remaining Update Cancellations' column. While updates are scheduled every 4 weeks, you may cancel one update per 8-week period. However, major updates typically scheduled in May and November cannot be canceled and must be applied as planned.

To cancel your scheduled update:

  1. Log into your Business Central environment.
  2. Search for 'Boltrics Update List.'
  3. Locate your update and click 'Cancel Update.'
Important

Major updates cannot be canceled.

Note:
If you have a managing partner, please contact them to cancel the update.

Troubleshooting: Issues in Testing or After Update

  • Issue During Testing: Report testing issues to our support team with the subcategory: 09-TEST.
  • Issue After Production Update: For production issues, contact our support team with the subject: PROD UPDATE.

FAQ

Question Answer
What are the update costs? Updates between 08:00 and 16:00 are free. Updates between 06:00-08:00 or 17:00-21:00 cost 320 euro. Costs are based on CET (UTC +1) and apply from the update start time.
How long does the environment need to be down? This depends on factors like environment type, database size, and server speed. Typically, 70% of updates complete within 2 hours.
What if we don't want to update? Staying updated is essential to maintain support from Microsoft and Boltrics. Microsoft SaaS updates are automatic every 4 weeks. For Boltrics Cloud/OnPremise, you should stay within 2 versions of the latest release.
When will I receive the test environment? SaaS environments receive a test environment 1 week before production updates. Other environments receive it approximately 4 weeks in advance.
When can I download the release notes? Release notes are available after the test environment is set up, accessible via the MGT or connector. Partners receive release notes from Boltrics.
How can I find my current environment version? In your production environment, search for 'Extensions.' The major version appears as the first two numbers after 'v.'
What version will we receive in the update? Update mailings include the major version number. This can also be found in the task description for Boltrics Cloud/OnPremise customers.
Is testing still necessary with standard software? Yes, testing is important even with standard solutions. Learn more in this article: Why Testing Your Software is Key to Success.
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