Order confirmation
Use the order confirmation to give a customer a written overview of an order. You can preview, print, or e-mail it from the order.
Send an order confirmation
- Open the order.
- On the Actions tab, choose Functions, and then choose Documents.
- On the Documents page, select Order Confirmation, and then choose Preview, Print, or E-mail.
The documents that you see depend on the document report template that applies to the order. For more information, see Document reporting.
What the report contains
The order confirmation is built from the order and prints the following information:
- Order number, order date, order type, external document number, and your customer's reference.
- Who created the order, and the company, carrier, customer, contact, and transport principal data.
- The sender, from, to, and ship-to addresses, with loading and unloading references and the date and time windows.
- Planned and actual start and end times, number of hours, kilometers, and rest time.
- Comments on the order and its addresses.
- Goods lines, package lines, and revenue lines, including totals for the revenue lines.
The report prints in the language set for the document report, and it uses a Word layout, so your organization can adapt it. Ask your implementation consultant to change the layout.