Communication Actions

General

Communication Actions can be set to define what actions to be performed in a Communication log.

Examples of actions:

• ETA e-mails on the expected time of arrival of a loading activity.
• ETA e-mails on the expected time of arrival at a Depot.
• ETA e-mails on the expected time of arrival of an unloading activities.
• POD e-mails to send a proof delivery to a Customer.

Functionality

Communication Actions

Actions

• New: Creates a new line below the selected line.
• Edit List: Changes to Edit-modus.
• Delete: Deletes the selected line.
• Generate Lines: Opens a selection page to create and link new Planning Lines to the selected line.
• Planning Lines: Opens the page Planning Lines related to the selected line.

Fields

• Code: The unique code of the communication action.
• Description: The description communication action.
• Function Set: The Function Set to be executed.

Examples of functionset applicable on the Communication Actions:

• E-mail ETA loading message
• E-mail ETA unloading message
• E-mail POD message

Communication Planning Lines

Planning lines must defined so that, for each Communication Action, it can be determined for which source type or specific source and based on what schedule the action must be carried out.

Actions

• New: Creates a new line below the selected line.
• Edit List: Changes to Edit-modus.
• Delete: Deletes the selected line.
• Generate Lines: Opens a selection page to create and link new Planning Lines to the selected line.
• Action Log: Opens the page: Commmunication Logs for the Communication Action Code as defined on the Planning Line.

Fields

• Active: Options: True/False.
• Source Type: Options: Mailing Group, Sales Person, , Resource, Shipping Agent, , Employee, Address or user.
• Code: The unique code related to the selected Source Type. The value selected will act as a filter when processing a line.
• Name: The name of the selected Code.
• Schedule Code (Create): -
• Schedule Code (Execute): The Communicaton Schedule applicable on the line.
• Action Code: The Action Code applicable on the line.
• Action Description: The description related to the Action Code.
• Mailing Group: A mailing group can be created which can contain a selection of Contacts
• Source Record Grouping: Options: Yes/No.
• Maximum Source Records: -
• Communication Type Code: The Communicaton Type Code related to the line.